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My Mortgage Company Limited is authorised and regulated by the Financial Conduct Authority under number 789987 in respect of mortgage, insurance and consumer credit mediation activities only. Registered address 30-34 North Street, Hailsham, East Sussex BN27 1DW. Registered in England & Wales under number 9906953

“We always aim to provide a high quality service to our customers. However, if you encounter any problems and we are unable to resolve them you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service. You may be able to submit a claim through the EU Online Dispute Resolution Platform EU Online Dispute Resolution Platform (If you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service.)”